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How to send a LOG file to developers?

The easiest way to use the internal option of the program which locates the LOG file automatically, see below…

Please do the following to send your LOG file to us:

  1. Run the Outlook Transfer program…
  2. Click text menu Help then click “Open Log File Location” sub-menu
    This will open the File Explorer window and LOG file will be selected. If the “Open Log File Location” sub-menu is disabled, it means that program can’t locate the LOG file.
  3. Enclose this LOG file to your reply email to our support

* – you may also want to pack your LOG file into ZIP archive if it is too big to be attached to the email.

Log file location menu

Additional explanation:

Each Outlook Transfer program saves its own LOG file to the system directory called TEMP with the file name equal to the name of the program and .LOG extention. For example: “EML to Outlook Transfer.LOG“. System TEMP folder can be opened by entering %TEMP% into the address string of the Windows File Explorer:

Way to open Temp directory