The easiest way to use the internal option of the program which locates the LOG file automatically, see below…
Please do the following to send your LOG file to us:
- Run the Outlook Transfer program…
- Click text menu Help then click “Open Log File Location” sub-menu
This will open the File Explorer window and LOG file will be selected. If the “Open Log File Location” sub-menu is disabled, it means that program can’t locate the LOG file.
- Enclose this LOG file to your reply email to our support
Note: Our software may generate two types of log files: the work log and activation log. If you want to send us the activation log, please find it in the same TEMP directory near to the work log file.
* – you may also want to pack your LOG file into ZIP archive if it is too big to be attached to the email.
Each Outlook Transfer program saves its own LOG file to the system directory called TEMP with the file name equal to the name of the program and .LOG extension. For example: “EML to Outlook Transfer.LOG“. System TEMP folder can be opened by entering %TEMP% into the address string of the Windows File Explorer:
If you need to send activation LOG file, you may find it in the same TEMP directory. The file name contains word “Activation”, for example: “EML to Outlook Transfer Activation.LOG“.