Outlook conversion software should be able to use the Microsoft MAPI libraries (Messaging Application Programming Interface) in order to process the data conversion. This requirement is based on Microsoft Guidelines of using the Outlook data objects and formats. Outlook and conversion software must have the same architecture, in other words the bitness (32-bit or 64-bit architecture type) of Outlook and email transfer software should match. Conversion software should be used in real environment, virtualized environment will not allow the software to create or work with Outlook data file.
Use the proper email converter
Outlook Transfer software installer setups both editions at the same time, you have use the proper shortcut to run the correct edition of the email conversion tool.
To find out which Outlook edition is installed on your PC, do the following:
- Run Microsoft Outlook and click File menu
- Click Office Account in the appeared sub-menu
If there is no Office Account item, click Help and check the information at the right side of the page.
- Click About Outlook item
- Check the top of the About Outlook window, it shows the version number and whether you’re using 32-bit or 64-bit Outlook edition.
If you using older Outlook versions, you may check the version information using menu File > Help and About Microsoft Outlook section.
Other KB Articles
We are sorry that this post was not useful for you!
Let us improve this post!
Tell us how we can improve this post?
I am trying to find out where the messages transferred from Incredimail have been put in MS Outlook. I am at a complete loss as to how to access this material although I think I have transferred the material at least twice. I am running the 2007 version on a 64bit Windows computer. Your help would be appreciated.
I have 3 email stores. Can I transfer all 3 even if one at a time?
No, you have to process each Message Store individually. However you may output the result to the same Outlook profile or PST data file.
I CAN NOT ACCESS YOUR SITE TO REGISTER MY CODE
No need to access the website to register. We do not offer any type of account registrations and do not store your personal data at this website. If you can’t activate the software, please contact our support for assistance.
my Outlook does not have a file menu – No ‘blue ribbon on the left. but i need to export my old emails to a hard d
Probably you are using the online Outlook version (web version) which is not supporting the export. For further assistance please contact our support, they will be happy to help you.
Hi, I have a need to migrate my email from Thunderbird to Outlook 365. My TBird is version 91.8.1 (64 bit) running on a Win 10 Pro 21H2. I also have Gmail accounts that I’d like to migrate to Outlook. Will your software work with this systems?
This will work if your Thunderbird accounts are configured to store data locally. Please download and try our software free of charge.
You are welcome to submit there a comments related to the article. If you have any other questions, please contact our support to get help.